Last updated: 10 August 2026

Privacy Notice

1. Who we are

Order Tracker is a trading name of FWAI Ltd.

FWAI Ltd is a private limited company registered in England and Wales under company number 16949153.

Our registered office is:

FWAI Ltd
3rd Floor
86-90 Paul Street
London
England
EC2A 4NE

VAT Registration Number: GB510857305

Email: hello@ordertracker.co.uk

For the purposes of UK data protection law, FWAI Ltd is the controller of the personal information described in this Privacy Notice.

2. About this Privacy Notice

This Privacy Notice explains how we collect, use, store and share personal information when you:

  • visit the Order Tracker website;
  • use the tracking lookup service;
  • contact us or submit an enquiry; or
  • otherwise interact with FWAI Ltd in connection with Order Tracker.

3. Personal information we collect

The personal information we collect depends on how you interact with us.

Tracking lookup information

When you use the tracking lookup, we collect:

  • the tracking number you enter;
  • the date and time of the lookup; and
  • your IP address.

We use this information to provide the lookup service and to monitor for abuse or misuse.

Technical and website information

When you use the website, we may collect:

  • your IP address;
  • your browser and device type;
  • your operating system;
  • your approximate geographical location;
  • the pages you visit;
  • the date and time of visits;
  • the website or source that referred you to us; and
  • information about website performance and errors.

4. How we use personal information

Providing the tracking lookup service

We use your tracking number to query our database and return information about who sent the item. Our lawful basis is our legitimate interests in providing the service.

Operating and securing the website

We use technical information to:

  • operate and maintain the website;
  • provide essential functionality;
  • protect our systems;
  • detect and prevent fraud or misuse;
  • investigate faults and security incidents; and
  • manage website traffic.

Our lawful basis is our legitimate interests in operating a safe, secure and effective website.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the website. You can find further information in our Cookie Policy.

6. Who we share personal information with

We may share personal information with trusted service providers that help us:

  • host, maintain and secure the website;
  • provide cloud storage and computing services;
  • provide analytics; and
  • prevent fraud and protect our systems.

Service providers acting as our processors may only process personal information for the agreed purposes and in accordance with our instructions.

We may also disclose personal information:

  • where required by law;
  • in response to a lawful request from a court, regulator or public authority;
  • to establish, exercise or defend legal claims; or
  • where necessary to protect FWAI Ltd, our customers or other people.

We do not sell personal information.

7. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will use an appropriate legal safeguard such as UK adequacy regulations or the UK International Data Transfer Agreement.

8. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

  • Tracking lookups: normally for up to 12 months.
  • Security and technical logs: normally for up to 12 months, unless a longer period is required to investigate an incident.

9. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure and destruction.

Although we take reasonable precautions, no internet-based service can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, you may have the right to:

  • ask for access to your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase your information;
  • ask us to restrict how your information is used;
  • object to processing based on legitimate interests;
  • withdraw consent at any time where processing relies on consent; and
  • complain to the Information Commissioner's Office.

To exercise a right, email hello@ordertracker.co.uk.

11. Children

The website is not directed at children, and we do not knowingly collect personal information from children.

12. Complaints

Please contact us first if you have a concern about how we use personal information:

Email: hello@ordertracker.co.uk

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. The latest version will be published on the website and identified by the date shown at the top.